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case study: TÜV SÜD (2023-2024)

Situation

Situation

Situation

 TÜV SÜD invested $12M to expand its footprint in Minnesota’s Medical Alley, opening a 20,000 sq. ft. microbiology lab to serve medical device manufacturers across the U.S. and LATAM.


As Marketing Manager for the Americas, I led marketing and project management efforts for the launch—driving awareness, generating leads, and aligning regional go-to-market initiatives with global teams across Europe and APAC. 

Task

Situation

Situation

 Design and execute an integrated marketing and project management strategy to position the new lab as a leading partner for U.S. MedTech companies. Coordinate with global teams to align messaging, manage campaign timelines, and ensure visibility and lead flow through digital and event channels.

Action

Result

Result

  • Led cross-functional project management for marketing initiatives—scoping workstreams, setting timelines, and coordinating deliverables across global and regional teams
  • Ran multi-channel campaigns through LinkedIn Ads, Google Ads, Marketo, and Sitecore, integrating outreach across digital, paid, and email 
  • Directed end-to-end event strategy for key industry conferences including RAPS, AAOS, and Biocompatibility Insights
  • Developed go-to-market plans tailored to RA/QA, engineering, and procurement personas 
  • Built dashboards in GA4, Power BI, and SEMrush to monitor campaign ROI and performance
  • Streamlined outbound email campaigns: conducted list cleanup, A/B tested subject lines and CTAs, and improved open/click rates
  • Introduced Agile sprints to synchronize campaign planning with global launches and product readiness 
  • Oversaw campaign intake, progress tracking, and reporting using collaborative PM tools (e.g., Planner, Teams, shared Gantt charts)
  • Presented campaign and project performance during quarterly business reviews to inform executive decision-making

Result

Result

Result

  • Positioned TÜV SÜD’s new lab as a premier testing partner in the U.S. medical device market 
  • Generated 150+ executive-level contacts and 90+ qualified leads from three major conferences
  • Increased marketing efficiency and visibility across digital and in-person channels
  • Improved internal collaboration and launch readiness through structured project plans and sprint cadences
  • Strengthened brand positioning across the Americas while aligning with global strategy
  • Enhanced executive decision-making with live dashboards and clear reporting workflows
  • Laid the foundation for scalable growth through standardized GTM and project management frameworks
     

1/7

Services Provided

Services Provided

Services Provided

  • Regional GTM Strategy (U.S., Canada, LATAM) with integrated campaign planning and execution 
  • Multi-Channel Campaign Management (LinkedIn Ads, Google Ads, Marketo, Sitecore)
  • SEO, PPC Audits, and Digital Optimization for discoverability and engagement 
  • U.S. Event Marketing (3 flagship conferences) with pre/post-show workflows and lead capture systems
  • Messaging & Persona Development (RA/QA, procurement, engineering)
  • ABM Campaign Pilots for strategic U.S. accounts 
  • KPI & ROI Measurement Dashboards (GA4, Power BI, SEMrush)
  • Agile Project Management and cross-regional collaboration with EU/APAC teams 
  • Thought Leadership Content and Sales Enablement Collateral
  • Quarterly Business Review (QBR) Reporting and Strategic Planning Support
  • Regulatory Marketing (IVDR, MDR, FDA readiness) with risk-focused messaging frameworks

Deliverables

Services Provided

Services Provided

  • 5+ GTM plans spanning technical service lines 
  • 10+ regional marketing campaigns (digital, paid, email)
  • PPC audit with optimized targeting and refreshed ad creative
  • Event playbooks and lead capture protocols for 3 major U.S. conferences
  • ROI tracking dashboards segmented by region and channel
  • U.S.-specific buyer messaging and sales enablement assets
  • Executive-level QBR decks and strategic insights for regional leadership
  • Post-event retargeting workflows and email nurture sequences

Certifications Supporting Domain Expertise

Certifications Supporting Domain Expertise

Certifications Supporting Domain Expertise

  • PMP Certification Training (37.5 Contact Hours, The Knowledge Academy – May 2023)
    Demonstrates advanced project management knowledge, supporting campaign and event execution across regions.
  • Navigating MHS Testing Services – TÜV SÜD (Completed April 2024)
    Covers microbiology, sterility, packaging, EO validation, and biocompatibility - reinforcing subject matter fluency in regulatory medical device testing.

Core Services Offered by the Lab

Certifications Supporting Domain Expertise

Certifications Supporting Domain Expertise

  • Microbiology & Environmental Monitoring
  • Biocompatibility Testing
  • Chemical Characterization 
  • Sterilization Validation (including EO and steam)
  • Packaging Validation 
  • Electrical Safety & EMC Testing
  • Mechanical & Functional Testing 
  • Usability & Human Factors Engineering
  • In Vitro Diagnostic (IVD) Testing 
  • MDR/IVDR & Regulatory Compliance Support
  • AI & Cybersecurity Risk Assessments 

Insight to Impact: Full-Funnel Execution

Upstream Marketing

Downstream Marketing

Downstream Marketing

 Strategic, insight-driven, and long-term planning with embedded program management

  • Defined a full-funnel marketing strategy tailored to North American medical device buyers 
  • Aligned GTM roadmaps with global stakeholders in Europe and APAC through structured project timelines and sprint reviews
  • Developed detailed buyer personas across RA/QA, procurement, and engineering to guide campaign direction
  • Created U.S.-specific messaging frameworks and sales enablement assets in collaboration with commercial leads
  • Led quarterly planning cycles and contributed to business reviews with strategic insight and performance analysis

Downstream Marketing

Downstream Marketing

Downstream Marketing

 Execution-focused, activation-driven, and supported by campaign operations

  • Managed execution of multi-channel campaigns (LinkedIn Ads, Google Ads, Marketo, Sitecore) through coordinated project workflows
  • Directed end-to-end event strategy and logistics for AAOS, RAPS, and Biocompatibility Insights
  • Oversaw PPC audits, creative refreshes, and A/B testing to improve targeting and engagement
  • Built and maintained performance dashboards (GA4, Power BI, SEMrush) for continuous optimization
  • Implemented lead capture systems, post-event workflows, and automated retargeting sequences
  • Delivered 150+ executive-level contacts and over 90 warm leads through digital and event channels
  • Created and maintained sales enablement materials, aligning deliverables to QBR cycles and cross-functional timelines

Account-Based Marketing in Action

Strategy & Setup

Outcomes & Impact

Strategy & Setup

  • Focused on North American growth with revenue-aligned ABM programs 
  • Partnered with sales to identify high-value accounts by regulatory needs and business impact
  • Built ICPs and segmented accounts for 1:1 and 1:few targeting
  • Worked with global colleagues and technical experts to ensure regional and regulatory accuracy 
  • Tailored messaging to FDA, EU MDR, and MDSAP priorities

Execution

Outcomes & Impact

Strategy & Setup

  • Ran LinkedIn ads targeting decision-makers at priority accounts 
  • Deployed Marketo email nurtures aligned with sales cadences
  • Coordinated campaigns with regional events (e.g., RAPS, MD&M)
  • Delivered sales kits including messaging templates and technical content

Outcomes & Impact

Outcomes & Impact

Outcomes & Impact

  • Increased engagement by aligning efforts across sales, marketing, and technical teams 
  • Strengthened collaboration through shared planning, reporting, and feedback
  • Advanced pipeline progression with coordinated digital and sales touchpoints 
  • Created a scalable ABM model later adopted by other regions

Cross-Functional Alignment in Action

Stakeholder Collaboration

Stakeholder Collaboration

Stakeholder Collaboration

 At TÜV SÜD, I worked across global and regional teams to align strategy, priorities, and messaging—translating cross-functional complexity into clear action.

  • Translated input from sales, product, regulatory, and technical teams into region-specific GTM plans 
  • Led working sessions with North American and global stakeholders to define goals, timelines, and responsibilities
  • Maintained engagement through structured briefs, progress updates, and collaborative planning across departments

Strategic Execution

Stakeholder Collaboration

Stakeholder Collaboration

Alignment didn’t stop at planning—it shaped how I delivered integrated ABM and demand programs across the Americas.

  • Adapted content and campaigns based on sales feedback, event timing, and regulatory nuance 
  • Used shared tools and live campaign dashboards to keep global teams aligned and accountable
  • Balanced quick-turn projects (like LinkedIn ad pushes or trade show prep) with long-term objectives such as market expansion and pipeline growth

When execution was grounded in cross-functional input, teams moved faster—with fewer bottlenecks and stronger outcomes.

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